Rooms Controller

Company: Disability Solutions
Location: Orlando
Posted on: November 14, 2024

Job Description:

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.Preferred Qualifications:

• English language communications required.
• Excellent customer service skills.
• Advanced computer skills; Opera experience preferred.
• Previous experience as a Front Desk Agent is preferred.
• Requires full availability including days, nights, weekends, and holidays.Responsibilities:
  • Prints occupancy, arrivals departures, and back-up reports on a timely basis.
  • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
  • Coordinates with Housekeeping and Room Service to satisfy all requests.
  • Monitors check-outs, pre-registered guests, and room moves.
  • Checks for duplicate reservations and status of out-of-order rooms and showrooms.
  • Reviews group resumes to verify group billing procedures.
  • Answers department phone lines.
  • Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
  • Other duties as assigned.

Keywords: Disability Solutions, Pine Hills , Rooms Controller, Accounting, Auditing , Orlando, Florida