Front Desk Clerk and Night Auditor, Courtyard at Kennedy

Company: Delaware North
Location: Titusville
Posted on: January 25, 2025

Job Description:

The opportunityDelaware North Parks and Resorts is searching for customer service and focused part-time Front Desk Clerk and Night Auditors to join our team at Courtyard at Kennedy in Titusville, Florida. As a Front Desk Clerk and Night Auditor, you must be friendly, outgoing, customer-service-focused, and detail-oriented when addressing guests, so making a great impression is key. You will also be responsible for overnight shifts where attention to detail and problem-solving skills are essential. If you are an experienced, goal-driven individual who enjoys a fast-paced environment, engages with guests, and thrives in a team-oriented environment, your next career move has arrived; apply now and join our team.Pay $15.00 - $16.00 / hourInformation on our comprehensive benefits package can be found at .What we offerEmbark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 12 complimentary tickets and 4 parking passes per year to share with friends and family
• Attraction share program with 5 visits per year with up to 3 guests at discounted rates to popular Florida attractions
• Rewards and recognition program with cool gifts and merchandise
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for eligible team members, part-time team members must earn eligibilityWhat will you do?
  • Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
  • Front desk responsibilities, must be able to resolve guest complaints independently, check-in and check guests out, and post charges for in-house accounts.
  • Understand guest folio, explanation of billing, and how to make any needed corrections.
  • Review pending advance deposits and charges.
  • Quote room rates and room package information.
  • Read group resumes and know the daily activities of the group.
  • Complete shift closing, drop cash and check payments.
  • Secure bank at all times and follow proper cash handling policies.
  • Answer and direct incoming calls.
  • Cash handling and accountability; maintain accurate paperwork related to front office operations.
  • Check and balance the daily figures, post room, and tax charges on guest accounts.
  • Perform other duties as assigned.More about you
    • You must be at least 18 years old to apply.
    • Previous experience in cash handling.
    • Previous experience in a customer service environment is beneficial.
    • Good communication skills; ability to communicate with guests and team members.
    • Basic math skills; ability to accurately handle money and count change.
    • Experience using Microsoft Excel.
    • Must be able and willing to cross-train in night audits.Physical requirements
      • Stand and walk for extended periods of time.
      • Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.Shift detailsDay shift
        Evening shift
        Split shift
        Weekends
        Who we areDelaware North operates Courtyard by Marriott Titusville - Kennedy Space Center in Florida. The Space Bar, a rooftop deck, offers a broad, casual menu, space-inspired cocktails, and unobstructed views of the space center's launch complexes. Other hotel amenities include extended suites, eight ground-floor walkout rooms, a large outdoor resort-style pool with a children's section, and much more. As a Delaware North team member, you'll receive career development and growth opportunities, and cross-training. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
        $15.00 - $16.00 / hour

Keywords: Delaware North, Pine Hills , Front Desk Clerk and Night Auditor, Courtyard at Kennedy, Accounting, Auditing , Titusville, Florida