General Manager (Bus) - Proposed Business (Florida)
Company: Keolis Commuter Services
Location: Orlando
Posted on: October 12, 2024
Job Description:
General Manager (Bus) - Proposed Business (Florida)Job Category:
General ManagerRequisition Number: GENER004188Apply now
- Posted: September 23, 2024
- Full-TimeLocationsShowing 1 locationFloridaDescriptionRole
Title: General ManagerLocation: FloridaSkills
- Inspirational and motivational leader
- Work well as part of a team
- Possess excellent communication, interpersonal and
decision-making skills
- Fluent in English with excellent written and verbal
communication skills
- Customer-focused with the ability to inspire your team with
commitment and enthusiasm
- Ability to identify and solve problems in a structured and
analytical way
- Experience in dealing with clients and various stakeholders
such as Emergency Services providersKnowledge and Experience
- Must have FIXED & PARA experience.
- Management experience with accountability for safety,
performance, and Profit/Loss
- Bachelor's Degree or equivalent training and experience
- Experience and accountability for emergency planning, incident
response, and safety management in a [mode] environment.
- Experience of PPPs is an advantage
- FRA/FTA/regulator experienceKey AccountabilitiesStrategic
Planning and Mobilization
- Lead the mobilization of the contract to commence passenger
services safely, on time, on budget and meeting the required
contractual milestones.
- Develop the integrated annual business plan within the wider
KTA plan, considering changes since the bid.
- Lead the delivery approach, key milestones, dependencies,
scope, effort, resources, budgets, and quality:
- Resourcing for organizational performance optimization
- Identification of key business priorities
- Identification of organizational synergies
- Recommendation of differential investment
- Monitor the delivery of the business plan and performance
improvements. Lead the creation and maintenance of the monthly
visualization room to drive employee engagement and continuous
improvement.
- Report monthly to the relevant Manager (RVP or CEO) on the
property's overall performance, encompassing all KeoLife
pillars.Safety
- Accountable for the overall organizational safety
performance
- Ensure all relevant statutory and regulatory safety policies
are applied and adhered to
- Ensure safety governance is in place, continuously bringing
safety performance and adherence to processes to the
forefront.
- Create and maintain a just culture within the organization
where all employees understand their contribution to the
organization's safety culture.
- Drive continuous improvement in safety performance resulting in
sustainable improvements to all lead and lag indicator improvements
(e.g., AFR and IFR).
- Contribute to the safety culture through exemplary
safety-oriented behaviors.Operational Performance (Operations and
Maintenance)
- Accountable for the planning, delivery, and continuous
improvement of passenger service delivery, as specified by the
client.
- Lead the implementation, monitoring, and continuous improvement
of the operations and maintenance processes, ensuring Keolis' best
practices are in place.
- Monitor, report, and actively improve operational performance
metrics.
- Collaborate with clients and communities to plan and deliver
special event services.
- Drive an asset management approach focused on asset safety,
availability, and reliability.
- Assist clients in the development of asset replacement
decisions.Customer Satisfaction
- Accountable for the organization's overall customer
experience
- Implement and maintain customer-centric processes, ensuring
continuous improvement in every customer experience.
- Lead a customer-oriented culture where all staff 'think like a
passenger'
- Assure investigation and procedure improvements based on
customer feedback.
- Support a network-wide customer satisfaction approach.Employee
Engagement
- Set the tone of leadership throughout the organization.
- Lead an engaging culture where individuals work to their full
potential.
- Lead the senior management team and create a positive,
collaborative environment.
- Build the talent pool to ensure future capability.
- Manage union relationships productively.
- Drive improvements in employee-related KPIs.
- Enhance employee survey participation and deliver local action
plans.Economic Performance
- Accountable for economic performance - budget setting and
monitoring.
- Deliver financial requirements accurately and timely.
- Monitor and manage organizational costs.
- Drive financial improvement across key performance
drivers.
- Improve financial performance sustainably.Client Relationship
and External Relationships
- Accountable for the quality of relationships with clients.
- Put in place contract governance for best practice contract
management.
- Manage the contract with thorough review of compliance.
- Identify opportunities to improve delivery against the
contract.
- Monitor the quality of stakeholder relationships.Growth and
Commercial Development
- Represent Keolis to local public transport agencies and private
entities.
- Identify local market opportunities for growth.
- Scan local market for future development
opportunities.Additional StatementsDrug and Alcohol Screening:
Employment contingent upon passing pre-employment drug and alcohol
screen and background check.Safety Commitment: Safety is a priority
at Keolis.Environmental Commitment: Keolis is committed to
protecting the environment.EEO Statement: Equal Employment
Opportunity policy.Disclaimer: The above statements describe the
general nature and level of work performed by employees in this
role.
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Keywords: Keolis Commuter Services, Pine Hills , General Manager (Bus) - Proposed Business (Florida), Executive , Orlando, Florida
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