Veterans Preferred - Customer Service Specialist

Company: Airgas
Location: Largo
Posted on: February 1, 2025

Job Description:

Military Veterans are Encouraged to Apply. -R10060702 Customer Service Specialist (Open)

Location:
Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

JOB SUMMARY: Ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with drivers and Area Beverage Managers. Follow the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. You are responsible for building and maintaining the business relationship with our customers, drivers and Area Beverage Managers by providing world class customer service to our internal and external customers. This position will also be responsible for responding to customer calls and working with route drivers and service technicians to provide product and services to ANC (Airgas National Carbonation) customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Determine course of action according to customers' needs
• Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
• Follow up with customer and advise on response method and time frame
• Coordinate with A/R on delivery issues due to non-payment
• Liaison between customers and drivers to help business run efficiently
• Non-technical customer support
• Handles next level Customer Service issues.
• Troubleshooting calls.
• Excellent follow up skills
• Work with different departments on training and projects
• Answer phones and respond to customer request
• Provide customers with product and service information
• ransfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with Portal/ Email Orders
  
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  Are you a MATCH?
  
  QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  EDUCATION and/or EXPERIENCE:
  
  High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
  
  Airgas offers a profitable, growth oriented business climate along with an outstanding salary and benefits package including medical, dental, vision, 401(k) w/company match and Employee Stock Purchase Plans. * This job description is subject to change based on new responsibilities.
  
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  We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
  
  We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
  
  Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
  
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  Your differences enhance our performance
  
  At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
  
  We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
  
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  Equal Employment Opportunity Information
  
  We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
  
  Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
  
  Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com .
  
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