Senior Manager IT Service Management

Company: VirtualVocations
Location: Kissimmee
Posted on: October 8, 2024

Job Description:

A company is looking for a Senior Manager, IT Service Management Office (SMO) to establish and enhance IT Service Management practices globally.



Key Responsibilities

Recruit, develop, and manage a high-performing team of Service Management professionals
Develop and implement a Service Management strategy and a three-year roadmap for ITSM and ServiceNow
Collaborate with IT leadership and the ServiceNow team to drive service management transformation and continuous improvement


Required Qualifications, Training, and Education

Bachelor's degree in computer science, information systems, or related field, or equivalent experience (12-14 years in IT Service Management)
ITIL Certification - V4 Managing Professional or V3 Expert
5+ years of ServiceNow platform experience, including Incident, Change, Problem, and Asset Management modules
5+ years of experience delivering transformative service management programs
5+ years of management experience leading high-performing teams

Keywords: VirtualVocations, Pine Hills , Senior Manager IT Service Management, IT / Software / Systems , Kissimmee, Florida