Network Operations Specialist 1 1 1

Company: L3Harris Technologies
Location: Melbourne
Posted on: November 7, 2024

Job Description:

Job Title: Network Operations SpecialistJob Code: 17777Job Location: Melbourne, FL -Job Description:

• Provide technical support for large private communications network. - Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7 network control environment. - Shift and workday flexibility is required. -Qualifications:
• Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate's Degree with a minimum of (0-1) year of prior related experience.
• Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.Additional Knowledge, Skills, and Abilities considered:
  • Experience with Layer 1 Troubleshooting
  • Experience with call center phone systems and working with geographically dispersed teams.
  • Experience in Physical layer and routed technologies experience.
  • Experience with Network Management systems and tools.
  • Experience in remote maintenance and repair of network equipment.
  • Experience with interacting with customers and meeting service-level timelines. - -

Keywords: L3Harris Technologies, Pine Hills , Network Operations Specialist 1 1 1, Other , Melbourne, Florida